Effective Date: 23/01/2023

1. Use of Website

1.1 Users must be aged 18 years or over to make a purchase.

1.2 Any misuse of the website, including fraudulent, unlawful, or harmful activity, is strictly prohibited.

1.3 RedTop Vending Ltd reserves the right to update, modify, suspend, or withdraw website services at any time without notice.

1.4 All text, images, logos, videos, graphics, and other content displayed on www.redtopvending.co.uk are the exclusive intellectual property of RedTop Vending Ltd.

1.5 Unauthorised reproduction, distribution, modification, or use of website content without prior written consent is strictly prohibited.

1.6 RedTop Vending Ltd reserves the right to pursue legal action for any misuse or infringement of its intellectual property rights.

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2. Orders & Payments

2.1 Payment for goods is required in full prior to delivery unless credit terms have been expressly agreed in writing.

2.2 Overdue invoices will incur interest at a rate of 2.5% per month or part thereof.

2.3 Returned or re-presented cheques will incur an administration charge of £25 per occurrence.

2.4 Failure to make payment when due may result in suspended orders, suspended services, or legal action.

2.5 Where payment remains outstanding beyond 30 days, RedTop Vending Ltd reserves the right to repossess goods or suspend services without further notice.

2.6 Any costs incurred in connection with debt recovery, repossession, enforcement, or legal proceedings shall be payable by the buyer.

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3. Ownership of Goods

3.1 Ownership of all goods supplied, including vending machines and parts, remains with RedTop Vending Ltd until full payment has been received.

3.2 The buyer is responsible for ensuring goods are kept in their original condition prior to full payment. Any loss, damage, or deterioration may result in additional charges.

3.3 Where ownership of goods remains with Redtop Vending Ltd under Section 3.1 due to non-payment, Redtop Vending Ltd may require the buyer to return those goods and may take lawful steps to recover possession of them. Nothing in this clause gives Redtop Vending Ltd a right to enter private premises without lawful authority or the occupier's consent.

3.4 The buyer shall be responsible for all retrieval, transport, and associated legal costs incurred as a result of non-payment.

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4. Liability

4.1 RedTop Vending Ltd shall not be liable for any indirect, incidental, or consequential losses, including but not limited to loss of profit, business interruption, downtime, or reputational damage.

4.2 RedTop Vending Ltd shall not be responsible for damage or loss arising from misuse, improper installation, unauthorised repairs, or third-party modifications.

4.3 Nothing in these terms limits or excludes the buyer’s statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

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5. Returns & Refunds Policy

5.1 Refund Processing

5.1.1 Refunds will be processed within 14 days of receipt of returned goods or satisfactory proof of return.

5.1.2 Refunds will be issued using the original payment method.

5.1.3 Refunds for cashless or electronic payment methods may take between 3 and 5 working days to process, depending on the payment provider.

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5.2 Parts Returns

5.2.1 Business Customers
Parts correctly supplied to a Business Customer are non-returnable and non-refundable due to change of mind, the part no longer being required, incorrect diagnosis by the buyer, or the buyer ordering an incorrect component, unless Redtop Vending Ltd agrees otherwise in writing.

5.2.2 Where Redtop Vending Ltd agrees to accept the cancellation or return of correctly supplied parts from a Business Customer, a handling and restocking charge may be deducted from any refund. The applicable charge will be confirmed before the cancellation or return is accepted.

5.2.3 A handling or restocking charge may apply whether or not the goods have physically left Redtop Vending Ltd's premises where they have already been allocated, reserved, picked, packaged, prepared, removed from sale, specially ordered or otherwise processed against the buyer's order.

5.2.4 Special-order, non-stock, bespoke, programmed, configured or customer-specific parts are non-cancellable and non-returnable once ordered or prepared, except where Redtop Vending Ltd agrees otherwise in writing.

5.2.5 Electrical or electronic components returned by a Business Customer that have been installed, connected, programmed, powered, altered or otherwise used will not be accepted for change-of-mind return.

5.2.6 All non-statutory returns require prior written authorisation from Redtop Vending Ltd. Unauthorised returns may be refused.

5.2.7 Approved returns must be complete, unused and undamaged and, where applicable, in their original packaging. Unless Redtop Vending Ltd supplied the incorrect goods, return carriage, insurance and risk remain the Business Customer's responsibility until the goods are received by Redtop Vending Ltd.

5.2.8 Where Redtop Vending Ltd supplies a part incorrectly against the buyer's confirmed order, Redtop Vending Ltd will arrange an appropriate replacement or refund and will bear reasonable return carriage costs.

5.2.9 Where a Business Customer orders a part based upon their own diagnosis, measurements, photographs, machine information or part identification, responsibility for ensuring suitability remains with that customer unless Redtop Vending Ltd expressly confirms compatibility in writing.

5.2.10 Parts awaiting customer collection or a customer-arranged courier remain allocated to that customer's order. Delay or failure by a Business Customer to arrange collection does not constitute cancellation of the order or create a right to a refund.

5.2.11 Consumer Customers
Nothing in this Section 5.2 restricts a Consumer's statutory rights under the Consumer Rights Act 2015 or, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where a Consumer has a statutory right to cancel a distance or off-premises contract, that statutory right will take precedence over any inconsistent provision in these Terms.

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5.3 Machine Returns

5.3.1 Returns of vending machines are accepted strictly at the discretion of RedTop Vending Ltd and must be requested within 30 days of purchase.

5.3.2 Machines must be returned complete, in original condition, with all accessories and packaging at the buyers expense.

5.3.3 A handling fee of 35% of the original invoice value will be deducted from any approved refund to cover inspection, restoration, and removal of additional accessories.
5.3.4 Delivery Fees are non-refundable.

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6. Warranty

6.1 General Warranty Terms

6.1.1 Warranty coverage applies to working mechanical and electrical components only and is subject to the terms set out in this section.

6.1.2 Warranty duration, where applicable, will be clearly stated on the sales invoice. Where no warranty is stated, no warranty is implied beyond statutory rights.

6.1.3 Any verified warranty issue reported within 30 days of delivery will be repaired without callout charge, provided the machine is located within RedTop Vending Ltd’s local operating area.

6.1.4 Warranty parts will be supplied within 7 days of fault notification, subject to parts availability.  

6.1.5 Certain warranty components, including but not limited to refrigeration/chiller units, motherboards and Power Supply Units (PSUs), are supplied on an exchange basis where authorised by Redtop Vending Ltd. The original component must be returned to and received by Redtop Vending Ltd before a replacement will be released, unless Redtop Vending Ltd agrees otherwise in writing. Replacement components must not be installed by an engineer or third party not authorised by Redtop Vending Ltd where continued warranty coverage is required.

​6.1.6 Where the warranty stated on the invoice is a parts warranty, it covers replacement warranty parts only unless expressly stated otherwise. Except where Section 6.1.3 applies, labour, engineer attendance, travel, diagnosis, removal and installation are not included. Where onsite attendance is requested or required, Redtop Vending Ltd's applicable call-out charge will be payable before attendance.Nothing in this clause excludes or restricts any statutory rights or remedies that a Consumer is entitled to under the Consumer Rights Act 2015.

6.1.7 Any contractual warranty provided by Redtop Vending Ltd commences on the date of delivery unless expressly stated otherwise in writing. The contractual warranty period is not extended, suspended or restarted because the goods remain unused, stored, unopened or are first placed into service at a later date. This does not affect any statutory rights or remedies available to a Consumer under the Consumer Rights Act 2015.

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6.2 Parts & Component Coverage

6.2.1 Warranty covers internal working parts only.

6.2.2 Items subject to wear and tear are excluded, including but not limited to bushings, belts, bulbs, fuses, seals, springs, and cosmetic components.

6.2.3 Coin mechanisms and cashless payment devices supplied by RedTop Vending Ltd are covered under the warranty of the third-party provider specified on the invoice.

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6.3 Warranty Exclusions

6.3.1 Warranty does not cover accidental damage, vandalism, misuse, neglect, power surges, water ingress, pest damage, or failure to follow operating instructions.

6.3.2 Warranty is void if repairs or modifications are carried out by any engineer or operator not authorised by RedTop Vending Ltd.

6.3.3 Warranty is non-transferable and will be void if the goods are resold or transferred during the warranty period.

6.3.4 All machines are intended for indoor use only unless expressly stated otherwise by the manufacturer. Outdoor placement, including within weatherproof shelters, voids warranty.

6.3.5 Warranty is void where damage results from improper handling, relocation, movement, or operation after delivery.

6.3.6 Following delivery, the buyer is responsible for ensuring machines are stored, transported, moved and recommissioned in accordance with the manufacturer's requirements and any instructions provided by Redtop Vending Ltd. The contractual warranty does not cover faults or damage caused by unsuitable storage conditions, incorrect transportation, improper movement or failure to follow applicable operating or recommissioning requirements.

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6.4 Cosmetic Condition & Secondhand Machines

6.4.1 Secondhand machines may display cosmetic wear including light scratches, scuffs, micro-scratches, paint marks, or minor dents.

6.4.2 Cosmetic wear does not affect machine functionality and is not covered under warranty.

6.4.3 Cosmetic condition is declared prior to sale and does not constitute a fault.

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7. Fully Managed Service Terms

7.1 General Managed Service Terms

7.1.1 All vending machines and stock remain the property of RedTop Vending Ltd.

7.1.2 Machines will only be installed with the permission of venue management.

7.1.3 Placement and operation will comply with all health, safety, accessibility, and fire regulations.

7.1.4 Machine locations will be agreed jointly to ensure compliance with safety and access requirements.

7.1.5 Machines are monitored daily via telematics to maintain appropriate stock levels.

7.1.6 Venues must provide a secure, accessible, and suitable location.

7.1.7 Routine servicing will be carried out at agreed intervals.

7.1.8 Damage or theft occurring on-site remains the responsibility of the venue unless covered by warranty.

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7.2 Machine Relocation & Security

7.2.1 Machines must not be moved without written permission.

7.2.2 Unauthorised relocation may cause injury, fire risk, or machine damage.

7.2.3 Unauthorised movement voids warranties and service agreements and may incur charges.

7.2.4 Venues must maintain appropriate insurance coverage.

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7.3 Food Allergy & Ingredient Responsibility

7.3.1 RedTop Vending Ltd does not manufacture stocked products.

7.3.2 Customers are responsible for checking allergen and ingredient information before consumption.

7.3.3 RedTop Vending Ltd accepts no liability for allergic reactions or dietary issues.

7.3.4 Products comply with the Food Safety Act 1990 and Food Information Regulations 2014.

7.3.5 Special dietary requests may be assessed but are not guaranteed.

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7.4 Hygiene & Safety Compliance

7.4.1 Venues must maintain hygienic conditions.

7.4.2 Rodent control measures must be in place where required.

7.4.3 Services may be suspended for non-compliance.

7.4.4 Failure to remedy issues within 30 days may result in termination.

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7.5 Termination & Non-Compete

7.5.1 Either party may terminate with 90 days’ written notice.

7.5.2 Immediate termination may occur for breaches or unsafe conditions.

7.5.3 Venues agree not to install competing machines during the agreement without consent.

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8. Delivery Terms

8.1 General Delivery Policy

8.1.1 Delivery times are estimates only.

8.1.2 Delays caused by external factors are outside RedTop Vending Ltd’s control.

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8.2 Parts Delivery

8.2.1 Where delivery is arranged through Redtop Vending Ltd, in-stock parts will normally be dispatched within 5 working days of cleared payment, subject to availability. This timescale does not apply to special-order or backordered parts, or where collection or transportation is being arranged by the buyer or the buyer's nominated courier.

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8.3 Machine Delivery

8.3.1 Machine deliveries typically take 3 to 4 weeks from full payment.

8.3.2 Delivery method and timing are determined by RedTop Vending Ltd.

8.3.3 Missed or postponed deliveries may incur additional charges.

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8.4 Failed Deliveries

8.4.1 Failed delivery due to customer error is non-refundable and subject to redelivery charges.

8.4.2 Where delivery fails due to customer error, storage fees of £5 per day per machine will be applied from the original failed delivery date until successful redelivery or collection. All storage and associated handling costs must be paid in full prior to redelivery.
8.4.3 A delivery service shall be deemed fulfilled where RedTop Vending Ltd has attended the agreed delivery location at the scheduled time and is unable to complete delivery due to customer-side issues, including but not limited to absence of the customer or authorised recipient, lack of access, miscommunication, unsuitable site conditions, or failure to provide required information or preparation.
8.4.4 The customer is responsible for ensuring that the delivery location is accessible, suitable, and that a competent person is present to accept delivery at the agreed time. Failure to meet these requirements will be treated as a failed delivery due to customer-side error.
8.4.5 Delivery dates must be confirmed by the customer within a reasonable timeframe when offered. Failure to confirm a delivery date, respond to communications, or provide required information may result in delays, additional charges, or cancellation of the order.
8.4.6 Where the customer fails to respond to delivery communications, confirm a delivery date, or engage in reasonable efforts to arrange delivery within a reasonable period, this shall be treated as a delay or failed delivery due to customer-side responsibility.

8.4.7 Delivery dates are subject to operational availability. RedTop Vending Ltd does not guarantee specific dates or unlimited delivery attempts. Reasonable efforts will be made to accommodate the customer where possible.
8.4.8 RedTop Vending Ltd will make reasonable efforts to contact the customer and arrange delivery. Where the customer fails to engage, respond, or unreasonably delays the process, RedTop Vending Ltd shall not be liable for delays or non-completion of delivery.
8.4.9 Where the customer fails to accept delivery after two or more attempts, RedTop Vending Ltd reserves the right to cancel the order, retain all delivery and associated costs, and apply reasonable storage and handling fees.

Any refund of the order value shall be strictly at the sole discretion of RedTop Vending Ltd and subject to the Returns & Refunds Policy outlined in Section 5.

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8.5 Risk on Delivery

8.5.1 Risk passes to the buyer upon delivery.

8.5.2 Goods must be inspected within 24 hours.

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9. Policy Updates & Amendments

9.1 Redtop Vending Ltd may update these Terms and Conditions from time to time. The Terms and Conditions applicable to an order will be those provided or made available to the buyer when the contract is entered into. Subsequent amendments will not retrospectively alter an existing contract unless expressly agreed by both parties.

9.2 Significant changes will be communicated via the website or email.

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For inquiries, contact us at redtopvending@gmail.com