Question 1

Can I buy a machine from you?

Accepted Answer

Yes, we do outright sales of new and used machines to suit your budget.

Question 2

Whats the Waranty Period?

Accepted Answer

All refurbished machines have 6-12 months warranty, usually specified upon sale on the invoice. This does not include wear and tear items, like lightbulb, bucket spring etc.

Question 3

What is the Refurbishment process?

Accepted Answer

Most machines are refurbished upon sale. 
Refurbishment process can take 2-4 weeks, depending how busy we are with refurbishments.

This involves:
- Full gut out clean and check.
- Compressor checked over, serviced and cleaned.
- All electronics checked.
- Full functionality Check.
- Delivery bucket checked over and repaired. (Springs, arms, bushings etc)
- LED Light kit fitted with new light bulb visor.
- All shelves checked and thoroughly cleaned.
- All shelf motors tested. (With video supplied)

Question 4

Can I add a card reader?

Accepted Answer

Yes.
We can put you in direct contact with an official Nayax distributor for a card reader to be sent to us for fitment for a small fee.

OR

You can send us a working card reader to fit for you for a small fee (£50). We are not responsible if doesnt work once installed, you must ensure the reader is fully working. (if Secondhand)

Question 5

Can I configure the shelves?

Accepted Answer

We do that for you included in the price. 
The most popular options are 2 shelves for crisps, snacks and drinks.
(6 shelves total)

For gym setups, most popular is 2 shelves for protein bars/pre-workout shots/protein cookes and 3 shelves for bottled drinks (5 Shelves)

Question 6

Are the machines new?

Accepted Answer

No, most of our machines are second refurbished. So the machines will commonly have signs of wear and tear like:
-Scratches.
-Microscratches.
-Odd dent or bump.
-Slight Plastic Panel Discoloration.

All of which will be shown before sale, if its too severe you will be made aware.

Question 7

Delivery (Both third party and Professional)

Accepted Answer

Our delivery options include either third party pallet delivery or professional through us.

Third party pallet delivery:
- Delivered on a pallet kerbside only.
- Third Party Courier.
- You have to get it off the pallet yourself.
- You have to get it inside the venue yourself.
- Can take 3-5 working days.
- Quote based on postcode.

Professional Delivery:
- Delivered from Point A - Point B through us.
- Stairclimber equipment to get it inside your venue, including stairs. (limited to dimensions)
- White glove delivery service.
- Installation onsite with guidance on setting prices etc.
- Quote based on Distance and job type. (e.g stairs or no stairs)

Question 8

Can I arrange my own Courier?

Accepted Answer

Yes but highly against it, if you arrange your own courier, you are responsible for any damage in transit, not us. 
Plus, you can only arrange courier when the machine is ready for delivery, we have a busy schedule and do not want to rush a refurbishment process as delays can happen even on the day before courier collection!

Question 9

Can I come and view the machine?

Accepted Answer

Yes strictly via appointment only.

Machine stock changes weekly, we are not like Argos that have things on the shelf for weeks at a time. Therefore, we might have it in the workshop, or we might have it on route to us a week later.

When we have a machine in stock, its within days before its sold and refurbished.

We are happy to provide videos/images of the machine (Pre-refurb) for you.

Question 10

Why does it take 2-4 weeks for Refurbishment?

Accepted Answer

We configure the machines to the buyers specification, this is a large amount of the refurbishment process. Therefore, we do not refurbish the machine until the client has fully paid for the machine and has confirmed their configuration specification.